SERVICE 05
Hardware & Software for your business.
Technology needs maintenance as well as initial setup. Stardetha supports businesses with hardware and software consulting, maintenance and troubleshooting across practical day-to-day technology needs.
SERVICE OVERVIEW
What this service does for you.
Hardware support can include preventive and remedial maintenance, physical repair or optimisation, setup troubleshooting and assistance. Software support can include remote troubleshooting, installation assistance, updates, migrations and basic usability support for plugins, widgets, themes, operating systems and infrastructure software.
Small businesses and organisations that need reliable technology support without maintaining a large in-house technical team.
What’s included
- Sales consulting
- Service consulting
- Hardware maintenance
- Software support
- Remote troubleshooting
- Installation assistance
- Updates and migration assistance
Business benefits
- Reduce technology downtime
- Extend useful equipment life
- Resolve common support issues
- Improve setup and maintenance processes
PRICING OPTIONS
Choose the level that fits your needs.
Each option increases the scope, support level or amount of work included. Prices below are suggested starting prices and can be adjusted when Stardetha’s final price list is confirmed.
R650
per incident
For occasional troubleshooting, installation or support needs.
- Remote support session
- Basic troubleshooting
- Installation assistance
- Issue summary
R1,500
per month
Ongoing support for businesses with regular technology maintenance and support needs.
- Priority remote support
- Routine maintenance guidance
- Software support
- Installation assistance
- Monthly support summary
R3,500
per month
A broader support arrangement for businesses with more frequent technology needs.
- Priority support
- Hardware and software support
- Maintenance planning
- Updates and migration assistance
- Monthly technology review
WHICH OPTION?
What’s the difference?
Pay-As-You-Go
For occasional troubleshooting, installation or support needs.
R650 per incident
Business Support
Ongoing support for businesses with regular technology maintenance and support needs.
R1,500 per month
Managed Technology
A broader support arrangement for businesses with more frequent technology needs.
R3,500 per month
LET’S WORK TOGETHER
Have a business idea or technology need?
Tell Stardetha what you want to achieve and we can help identify the right digital service.